Terms and Conditions

Welcome to car-help.co.uk (the “Website”) brought to Customer by Automodus ltd, with its registered office at 97 Ridgeway Drive Bromley London BR1 5DB United Kingdom and Company Number 8036105 (“Automodus ltd”) ‘’Company”). In these Terms of Use (“Terms of Use”), “Customer” means the person using or visiting the Website.
These Terms of Use, together with Site Privacy Policy, set out how Customers may use the Website and any of the car maintenance services made accessible through the Site (the “Services”).
Please read these terms carefully before submit the order on Site. Privacy Policy is an essential part of these Terms of Use and by accepting these Terms of Use Customer also accept and consent to Company Privacy Policy.
These Terms of Use from time to time are changing. However, Company will notify Customer of any variations that are going to be made reasonably in advance of the date on which such variations take effect. If Customer does not accept such variations, then will no longer be able to access or use the Site.

ABOUT US AND COMPLAINTS

This Website is owned and operated by Automodus ltd, with its registered office at 97 Ridgeway Drive Bromley London BR1 5DB United Kingdom and Company Number 8036105.
If Customer would like to contact or make a complaint about anything contained on the Website, please contact using the following details:
Email:  automodusltd@gmail.com
Address: 97 Ridgeway Drive Bromley London BR1 5DB United Kingdom and Company Number 8036105.
Telephone number: +447472617403

ACCESS TO THE SITE AND LICENCE RESTRICTIONS

The Website and the Services are intended for use in the United Kingdom only. Company has the right to reject Customers registration or terminate account if he is not resident in the United Kingdom or other related reasons of these Terms and Conditions.
Persons under the age of 18, cannot use the Website. By using the Website customer confirms that he is 18 years old or over and a resident in the United Kingdom.
Subject to Customers continued compliance with these Terms of Use, Company hereby grant to Customer a non-exclusive, non-transferable, non-sublicensable, revocable, perpetual licence to access and use the Website on any compatible device (each a “Device”), each for own personal, non-commercial use.
If Customer breach any provision of these Terms of Use, this licence will immediately terminate, and Customer must immediately cease use of the Website.
Customer is responsible for obtaining (at his own cost) all necessary devices and telecommunications services required to access the Website. Customer is also responsible for ensuring that no person uses Customers Device to access the Website without his permission. We will be entitled to assume that anyone who accesses the Website using Customers Device has his permission to do so and He will be responsible for any charges, costs or liabilities that may be incurred by any such persons whilst using Customers Device.
Except as expressly set out in these Terms of Use or as permitted by any local law, Customer agree:
not to copy the Website except where such copying is incidental to normal use of the Website, or where it is necessary for the purpose of back-up or operational security;
not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the Website; not to make alterations to, or modifications of, the whole or any part of the Website, or permit the Website or any part of them to be combined with, or become incorporated in, other programs; and
not to reverse engineer, decompile, disassemble, or otherwise attempt to obtain the Website’s source code.

USE OF THE SITE

Customer must:
not provide false personal information when creating and maintaining his Account profile on the Website.
not use the Website in any improper or unlawful manner or in breach of any legislation or licence that applies to him;
not infringe our Intellectual Property Rights (as defined in Clause 12.1 below) or those of any third party in relation to Customers use of the Website;
not transmit any material that is defamatory, offensive or otherwise objectionable in relation to Customers use of the Website; and
not use the Website in a way that could damage, disable overburden, impair or compromise Website systems or security or interfere with other users.
Customer hereby grant to us a non-exclusive, royalty-free, sub-licensable, transferable, irrevocable (other than in relation to Customers personal data, which shall be a revocable licence) to the information, content and data Customer provide to Company via the Website for our use in relation to the Services. For more information about how Company will use Customers data please see our Privacy Policy.
Customer agrees to comply with all reasonable instructions that Company may give him regarding his use of the Website.

CUSTOMER’S ACCOUNT

If Customer would like to purchase Services from Company, He must first contact with Us via our Website (we call this Your “Quote message”).
When contacting us, Customer must provide Us with true, accurate, and complete data about Him and His car and keep this information up to date, otherwise we might not be able to process His “Quote message”.

ORDERING SERVICES FROM COMPANY

Customer can make a request or order to purchase Services from Company by “Book our Services” providing Company with all of the necessary information that we need to confirm His order (Customers “Booking”).
After we send him the invoice Customer can pay for Booking by using credit or debit cards or bank transfer or any other methods as indicated on the Website from time to time, and will have to write Us His preferred payment method when He submits His Booking to Company.
Customer confirms to Us that the payment card or bank account He use is His or that He has been specifically authorised to use it to purchase His Booking.
Once Customer placed a Booking, we’ll send Him an email to acknowledge that we’ve received it and are reviewing it but this doesn’t mean that we’ve accepted Customers Booking just yet. Customers Booking won’t be approved and a contract of sale won’t be formed between Us until we have reviewed His Booking, verified Customers payment method and provided Him with confirmation of His Booking by email (let’s refer to an accepted Booking as our “Contract”).
If we are unable to accept Customers Booking, perhaps because the Services He has requested aren’t available or because His payment method was unsuccessfully verified, we will let Him know by email and obviously won’t charge Him. However, we have to reserve the right to reject Bookings in our sole discretion.

SERVICES PRICING

All Services that Company displayed on the Website are priced in Pounds Sterling, inclusive of VAT, unless expressly stated otherwise but are subject to availability.
Company does our best to make sure that Services and pricing information are current and complete but won’t be liable for inaccurate or out of date information. It’s possible that, despite our best efforts we may get Services prices wrong from time to time; if we do, we will contact Customer for instructions before we accept His Booking and process His payment.
Company may update our Services prices and charges from time to time, but these changes won’t affect any existing Contracts.
All quotations are valid for 30 days from the date of issue, unless they include a specific promotional offer which has an earlier expiry date.

PROVISION OF THE SERVICES

Company will try wherever possible to collect Customer’s car at the time and collection address as specified in the Booking confirmation, unless otherwise agreed with Customer in writing (“Pick Up Point”).
The estimated completion date for the Services is as wrote in His Booking confirmation unless changes to His Booking are necessary (please see Clause 8 below). Customer check the status of His Booking by contact Us using the details in Clause 1.3.
If Customer’s car is considered to be roadworthy, we will try wherever possible to provide a driver to deliver His car back to Him at the time and delivery address as specified in the Booking confirmation, unless otherwise agreed with Customer in writing (“Drop Off Point”). However, if a defect is discovered by our Services which means His car is not safe to drive, He will need to arrange for collection. We can provide a recovery truck service to deliver His car to a point of your choosing but this cost will need to be agreed by Customer and payment made in advance, as agreed between us.
We will remind Customer either via the Email and/or by sending Him a text message to his given phone number 2 hours before we pick up and drop off your car.
If Customer is not at the Pick Up Point, and if we are unable to contact Him after repeated attempts we will cancel His Booking. If He is not at the Drop Off Point and if we are unable to contact Him after repeated attempts, we may have to arrange storage of His car at a local garage or other storage facilities. If this happens, we will let Him know and charge Him for the associated storage costs and the delivery costs incurred with re-delivering His car to Him.
Upon collection and delivery of Customer’s car, He will be asked to sign a receipt from one of our appointed drivers, and He may also be asked to provide identification documents (photo driving licence or passport) so we can be sure about Customer’s identity.
Any parts fitted to Customers car will come with a manufacturer’s warranty, which apply from the date of the Contract. Customer must ensure He retain a record of His Contract and any information we supply to Him relating to guarantees for parts supplied.
We can’t be responsible for delays outside of our control but if we let Customer know that there’s a substantial risk of delays to the provision of the Services and if He can’t wait for His Services, He can contact us to cancel His Contract and ask for a refund of any Services not performed or provided.

CHANGES TO CUSTOMER’S BOOKING

If Customer wish to make a change to His Booking please contact Us. We will let Him know if the change is possible. If it is possible we will let Him know about any changes to the price of His Booking, the timing of supply or anything else which would be necessary as a result of His requested change and ask Him to confirm whether He wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to Customer, He may want to end the Contract (please see Clause 9 for more information).
We may need to change Customer’s Booking:
if the information He has provided to Us in the Booking is not correct or incomplete;
if we are no longer available to fulfil His Booking;
to reflect changes in relevant laws and regulatory requirements; and
where further essential work to His car has been identified upon inspection or commencement of the Services;
but in any event, we will notify Customer and obtain His approval before any changes (including the price) to His Booking are made. If He is unhappy with these changes, He may then contact Us to end the Contract before the changes take effect and receive a refund for any Services not provided.

CHANGING MIND ABOUT BOOKING

Customer has the right to cancel His Booking and receive a full refund for any reason from the date He place His Booking until the expiry of 14 days from the day the Contract was made (i.e the day that He received an email from Us accepting His Booking). However, once we have started the Services (usually one day before the Pick Up day, when we have assigned the garage and driver) He cannot change His mind, even if the 14 day period is still running. If He cancel after we have started (but not yet completed) the Services, He must pay Us for the Services provided up until the time He tell Us that He has changed His mind.
If Customer would like to cancel His Booking, He can let Us know by contacting us using the details set out in Clause 1.3 above.
If Customer cancel His Booking and He is due a refund we will refund Him by the method He used to pay for the Services, as soon as possible and this will be no later than 14 days’ from the date He tell Us that He is cancelling His Booking. 

PROBLEMS WITH THE SERVICES

We are under a legal duty to supply Customer with Services that confirm with our Contract and which are carried out with reasonable care and skill, and the parts we use to fulfil those Services must be as described, fit for purpose and of satisfactory quality. Customers right to cancel set out in Clause 9 above does not affect His legal rights as a consumer in relation to Services. For more information please see https://www.citizensadvice.org.uk/.
If Customer has any questions or complaints about the Services received, if items are faulty or the Services provided are not what He ordered, must contact Us immediately using the details set out above with His details and a description of the problem. If the Services or items are found to be faulty by reason of our default or negligence and shown to be such to our satisfaction, We will, at our option, repair or replace the defective items or refund the price of the defective services or items in full if: (i) Customer must give us notice in writing as soon as possible on discovering the defect; and (ii) We are given a reasonable opportunity to examine His car. We will not be liable for any defect in the Services or the items He has received if: (i) He fail to notify us of the defect; (ii) He fail to afford us the opportunity to rectify the problem; (iii) He subject the car to misuse, negligence or accident or use the car for racing, rallying or similar sports; or (iv) He alter or repair the car without our written consent.
Without affecting His general rights as a consumer, if the Services were provided in accordance with the Contract and with reasonable skill and care, and the parts fitted were correct, not faulty or defective then we will generally be unable to provide any refund for Services provided or an exchange on parts fitted to Customer’s car.
We may need to cancel Customer’s Contract in the event that He did not provide Us with accurate or complete information, including His personal information, details about His car or other Booking information, or if He otherwise break our Contract. We will first contact Him to try and obtain or correct the information in question or resolve the problem, however if we are unable to contact Him after a number of attempts or otherwise unable to resolve the problem, we may cancel His Contract and make a refund to Him for any Services not provided.

THIRD PARTY WEBSITES

The Website may contain content from and links to various websites. These Terms of Use will not apply to His use of any website that He access via the Website. Customer’s use of any such website may be subject to additional terms and conditions, which We suggest He read carefully before proceeding.
Third party websites are in no way approved, vetted, checked or endorsed by Us and Customer agree that We shall not be responsible or in any way liable for the content, accuracy, compliance with relevant laws or accessibility of any information, data, advice or statements or for the quality of any products or services available on such websites. Links do not necessarily imply that We are or that the Website is affiliated to or associated with such third party websites. If He decide to visit any other website, He do so at His own risk.

INTELLECTUAL PROPERTY

For the purposes of these Terms of Use, “Intellectual Property Rights” means patents, registered and unregistered trade marks and service marks, domain names, registered designs and design rights, copyright (including such rights in computer software and databases), database rights and moral rights (in each case for the full period thereof and extensions, revivals and renewals thereof), applications for the foregoing and the right to apply for any of the foregoing anywhere in the world, and all similar rights anywhere in the world including those subsisting in inventions, designs, drawings and computer programs.
All Intellectual Property Rights in and to the Website and any and all features, content, materials and information made available via the Website are owned by and shall remain owned by Us or Our licensors at all times.
These Terms of Use are not intended to prevent Customer taking personal copies of any information from the Website or disclosing such information free of charge, to friends or relations for non-commercial purposes.

WARRANTIES AND DISCLAIMERS

We will exercise all reasonable skill and care in providing the Website and the Services to Customer. However, We are not able to guarantee the availability of the Website or the accuracy, completeness, currency or reliability of any features, content, materials or information on the Website that derives from third parties (including any of Our licensors or third party partners).
Except as expressly provided in these Terms of Use, the Website and all features, content, materials and information provided through them are provided on an quote; as is quote; basis without guarantee of any kind and any conditions, statements and warranties (including any warranty of reliability, completeness, accuracy or non-infringement) are excluded to the fullest amount permissible by law.
We will use reasonable endeavours to check that our Services are suitable for Customer’s Booking, however we cannot guarantee that our Services will always meet Customers’ requirements. Therefore, we advise Customer to check any features, content, materials and/or information provided to Customer through the Website as any reliance that He place on the accuracy, completeness, currency or reliability of that information is at His own risk.

LIMITATION OF LIABILITY

Nothing in these Terms of Use limits or excludes our liability for anything that cannot be excluded by applicable law.
Subject to Clause 14.1, Customer agree that We shall not be liable for:
Any direct loss, claim or damage (save for as set out in these Terms of Use);
Any indirect loss, claim or damage, or any punitive, special, incidental or consequential damages of any kind (including lost savings or loss or corruption of data); or
Any loss of profit (whether direct or indirect), in each case whether based in contract, tort (including negligence), strict liability, or otherwise, which arises out of or is in any way connected with:
Any use of the Website or its contents;
Any failure or delay in the use of any component of the Website or any service including any unavailability of the Website or the Services irrespective of duration of any period of unavailability; or
Any use of or reliance upon any feature, content, material, information, software, products, services, and related graphics obtained through the Website, in all cases even if We have been forewarned of the possibility of such loss or damage.
Without limiting the effect of Clause 14.2, due to the inherent risks of using the internet, We cannot be liable for any damage to, or viruses that may infect, Customer’s device or any other property when He is using the Website. The downloading or other acquisition of any features, content, materials or information made available via the Website is done at His own discretion and risk and with His agreement that Customer will be solely responsible for any damage to His device or loss of data that results from the downloading or acquisition of any such materials.
Any maintenance and/or support queries should be addressed to Us using the contact details set out in Clause 1.2. We will respond to customer support enquiries within three (3) working days.
TERMINATION
We may remove the Website or cease providing any of the features, content, materials, information or services provided via the Website at any time in Our absolute discretion for any reason whatsoever.
Neither Clause 15.1 nor Clause 15.2 will affect an existing Contract and any accrued rights and liabilities of either Customer’s or Us as at the time of such removal or uninstallation.

DATA PROTECTION AND PRIVACY

We will only use any personal information that We may collect about Customer in accordance with Our Privacy Policy. Our Privacy Policy forms an essential part of these Terms of Use and it is important that Customer read it. By accepting these Terms of Use Customer also accept and consent to Our Privacy Policy.

ASSIGNMENT AND THIRD PARTY RIGHTS

Subject to Clause 17.2, no one other than a party to these Terms of Use shall have any right to enforce any of its terms.
Notwithstanding any other term of this Privacy Policy, if at any time we wish to appoint any other person (the New Licensee Entity) in our place for the purposes of this Privacy Policy:
(a) we shall serve written notice on Customer informing Him of that fact and the date (the New Entity Date) on which the appointment of the New Licensee Entity is to take effect;
(b) we shall procure that the New Licensee Entity shall on or prior to the New Entity Date provide written confirmation to Him that the New Licensee Entity shall assume our obligations and liabilities under these Terms of Use with effect from the New Entity Date;
(c) the New Licensee Entity shall become a party to these Terms of Use in our place with effect from the New Entity Date and shall from that date be entitled to all of our rights, entitlements, remedies and benefits under these Terms of Use and shall be obliged to perform or discharge all of our outstanding obligations and liabilities under these Terms of Use and all references to us in these Terms of Use shall be read and construed as if they instead referred to the New Licensee Entity as if in each case the New Licensee Entity had always been a party to these Terms of Use as an original contracting party; and
(d) with effect from the New Entity Date, we shall be unconditionally and irrevocably discharged from any obligations and liabilities under these Terms of Use arising on or after the New Entity Date.

GENERAL

Any failure or delay by Us to enforce any of Our rights under these Terms of Use will not be taken as or deemed to be a waiver of that or any other right unless We acknowledge and agree to such a waiver in writing.
Other than as set out in Clause 17, these Terms of Use are not intended to be for the benefit of, and will not be exercisable by, any person who is not a party to these Terms of Use.
If any Clause or part of a Clause of these Terms of Use is or becomes invalid, illegal or unenforceable, the remainder of these Terms of Use shall remain valid and enforceable.
These terms are governed by English law and Customer can bring legal proceedings in the English courts. If He lives in Scotland He can bring legal proceedings in either the Scottish or the English courts. If He live in Northern Ireland He can bring legal proceedings in either the Northern Irish or the English courts.
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without Customer having to go to court. If He is not happy with how we have handled any complaint, He may want to submit the dispute to an online resolution to the European Commission Online Dispute Resolution platform. If He is not satisfied with the outcome can still bring legal proceedings.